The Business Services Department of the USM Foundation is committed to providing the highest level of service possible to our constituents. Unfortunately we do not have an unlimited amount of resources and must manage our responsibilities within that framework. Although we would like to turn your grant proposals around in a day, or set up a new account before the end of the day, or answer a support e-mail within the hour, we just are not able to do this all of the time.
In order for you to plan your workloads and deadlines around our turnaround times we have outlined below our turnaround times and deadlines for various tasks. We are committed to meeting these standards every time and ask that you plan accordingly. All turnaround times assume that all policies and procedures have been followed in preparing your requests and all of the necessary supporting documents and authorization signatures accompany the request.