USM Foundation

Frequently Asked Questions

The Business Services Department of the USM Foundation is committed to providing the highest level of service possible to our constituents. Unfortunately we do not have an unlimited amount of resources and must manage our responsibilities within that framework. Although we would like to turn your grant proposals around in a day, or set up a new account before the end of the day, or answer a support e-mail within the hour, we just are not able to do this all of the time.

In order for you to plan your workloads and deadlines around our turnaround times we have outlined below our turnaround times and deadlines for various tasks. We are committed to meeting these standards every time and ask that you plan accordingly. All turnaround times assume that all policies and procedures have been followed in preparing your requests and all of the necessary supporting documents and authorization signatures accompany the request.

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Frequently Asked Questions

How long does it take for my account to get set up?
How long does it take to review solicitation/event materials?
How long does it take to process gift deposits?
How long does it take to process a campus payroll deduction card?
How long does it take to process non-gift deposits?
How long does it take to review grant proposals or reports?
When will I see my investment earnings and fees?
When are spendable income calculations performed?
When are spendable income carryover calculations done?
When can I make an underwater spending request?
How long does it take to process my disbursement request?
When will my disbursement request check be sent?
When will I receive my 1099?
When should I submit paperwork for a new hire?
When do I need to submit and approve a timecard?
When do I need to submit payroll changes?
When will I receive my W-2?
When will I receive my spendable account activity report?
When will I receive my non-spendable account activity reports?
When will I receive an audited financial report?
When should I expect to receive a response to my general support question?
Forms & Corporate Documents
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