USM Foundation Training Specialist

This position supports faculty and staff in successfully putting software and technology to work in the higher education fundraising environment. The successful candidate will have a broad understanding of the IT environment, a passion for education and technology, and a commitment to our department values of teamwork, collaboration, strong attention to detail, personal initiative, hard work, creative problem solving, and fun and positive attitudes.

Responsibilities include:

• Develop documentation, training and graphics for the Ellucian Advance product;
• Instruct, assign work, and functionally supervise staff and/or student employees engaged in similar work activities
• Test changes to the Ellucian Advance system and incorporate those changes into the online help system
• Provide support (in person, by phone, and via web-based remote support) to Advance users. Create, update, prioritize, and track user problems using a Help Desk ticketing system
• Assist in writing and developing department procedures, documentation, and communications;
• Communicate progress to supervisors and other project stakeholders;
• Perform other duties as required or assigned;
• Travel between campuses is required.

Position Requirements:

• Bachelor’s degree in Instructional Technology or equivalent degree and years of experience and skillset
• Ability to summarize (in verbal and written form) technical information to a non-technical audience with enthusiasm and empathy
• Proficiency with design tools which may include Photoshop, Illustrator, Dreamweaver, Wordpress, Drupal, Captivate, Final Cut Pro and other similar products
• Highly proficient with Microsoft Office applications; PC and Mac operating systems
• Strong interpersonal, communication (written and verbal), and organizational skills
• Demonstrates critical thinking and problem solving skills
• Demonstrates coaching abilities, efficiency, and initiative
• Ability to perform comfortably in a deadline-oriented work environment and to execute many projects simultaneously with a high degree of quality
• Attention to detail
• A very strong focus on collaboration, cross-departmental teamwork, and technical proficiency is required
• Ambition for continuous improvement and high personal performance standards
• Prior experience in instructional design as well as familiarity with distance learning platforms and web technologies, and instructional technologies relevant to teaching and learning is very highly desirable.

Desired Skills:

• Familiarity with Fundraising concepts and processes preferred but not required
• Experience with the Ellucian Advance product preferred but not required
• Experience with graphic design and/or illustration
• Experience creating videos and video tutorials is a plus
• Experience with web design/development
• Solid understanding of and appreciation for higher education

To apply, please send resume and cover letter to Vladimir Jirinec at vjirinec@usmd.edu

 

 

Our Vision

Our vision is to attract broad resources that transform the USM and its institutions, create a network of advocates to embrace the USM’s role as an educator and economic engine, and to grow a long-term, sustainable culture of philanthropy across the University System of Maryland.

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