USM Foundation Training Specialist

This position supports faculty and staff in successfully putting software and technology to work in the higher education fundraising environment. The successful candidate will have a broad understanding of the IT environment, a passion for education and technology, and a commitment to our department values of teamwork, collaboration, strong attention to detail, personal initiative, hard work, creative problem solving, and fun and positive attitudes.

Responsibilities include:

• Develop documentation, training and graphics for the Ellucian Advance product;
• Instruct, assign work, and functionally supervise staff and/or student employees engaged in similar work activities
• Test changes to the Ellucian Advance system and incorporate those changes into the online help system
• Provide support (in person, by phone, and via web-based remote support) to Advance users. Create, update, prioritize, and track user problems using a Help Desk ticketing system
• Assist in writing and developing department procedures, documentation, and communications;
• Communicate progress to supervisors and other project stakeholders;
• Perform other duties as required or assigned;
• Travel between campuses is required.

Position Requirements:

• Bachelor’s degree in Instructional Technology or equivalent degree and years of experience and skillset
• Ability to summarize (in verbal and written form) technical information to a non-technical audience with enthusiasm and empathy
• Proficiency with design tools which may include Photoshop, Illustrator, Dreamweaver, Wordpress, Drupal, Captivate, Final Cut Pro and other similar products
• Highly proficient with Microsoft Office applications; PC and Mac operating systems
• Strong interpersonal, communication (written and verbal), and organizational skills
• Demonstrates critical thinking and problem solving skills
• Demonstrates coaching abilities, efficiency, and initiative
• Ability to perform comfortably in a deadline-oriented work environment and to execute many projects simultaneously with a high degree of quality
• Attention to detail
• A very strong focus on collaboration, cross-departmental teamwork, and technical proficiency is required
• Ambition for continuous improvement and high personal performance standards
• Prior experience in instructional design as well as familiarity with distance learning platforms and web technologies, and instructional technologies relevant to teaching and learning is very highly desirable.

Desired Skills:

• Familiarity with Fundraising concepts and processes preferred but not required
• Experience with the Ellucian Advance product preferred but not required
• Experience with graphic design and/or illustration
• Experience creating videos and video tutorials is a plus
• Experience with web design/development
• Solid understanding of and appreciation for higher education

To apply, please send resume and cover letter to Vladimir Jirinec at



Our Vision

Our vision is to attract broad resources that transform the USM and its institutions, create a network of advocates to embrace the USM’s role as an educator and economic engine, and to grow a long-term, sustainable culture of philanthropy across the University System of Maryland.

Learn More About USMF